Privacy Policy

1. Information We Collect

We collect personal information that’s reasonably necessary to provide our services. This typically includes your name, phone number, email address, home or property address, and details about the electrical work you’re requesting. We may also collect payment information when processing invoices.

We collect this information directly from you through our website contact form, over the phone, via email, or in person on site. We don’t collect information from third parties unless you’ve directed someone to contact us on your behalf (for example, a property manager or real estate agent).

2. How We Use Your Information

We use your personal information to respond to your enquiry or booking request, provide the electrical services you’ve engaged us for, issue quotes, invoices, and compliance certificates, communicate with you about your job (including scheduling and follow-ups), and meet our legal and regulatory obligations as a licensed electrical contractor in Western Australia.

We don’t use your information for marketing purposes unless you’ve given us explicit consent to do so. If you do opt in to hear from us, you can opt out at any time by contacting us directly.

3. Sharing Your Information

We don’t sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances: with government or regulatory bodies where required by law (for example, lodging compliance notices with WA Building and Energy), with our insurer in the event of a workplace incident or claim, or with third-party payment processors to complete a transaction.

Any third party we share information with is required to handle it in accordance with applicable privacy laws.

4. Website And Cookies

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This data is collected anonymously and helps us improve the website experience. It doesn’t identify you personally.

You can disable cookies through your browser settings at any time. Doing so won’t affect your ability to contact us or request a quote.

5. How We Store And Protect Your Information

We store your personal information securely using a combination of digital systems and, where necessary, physical records. We take reasonable steps to protect your information from unauthorised access, loss, or misuse, including password-protected systems, restricted staff access, and secure cloud-based tools.

We only keep your information for as long as it’s needed to fulfil the purpose it was collected for, or as required by law. Once it’s no longer needed, we’ll take reasonable steps to destroy or de-identify it.

6. Your Rights

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it’s inaccurate, incomplete, or out of date. You can also ask us to delete your information, though we may need to retain certain records to meet our legal obligations (for example, compliance certificates and tax records).

To make a request, get in touch with us using the contact details below. We’ll respond within a reasonable timeframe.

7. Complaints

If you believe we’ve mishandled your personal information, please contact us first so we can try to resolve it. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes To This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. If we make significant changes, we’ll note the date of the most recent update below.

Last updated: April 23, 2026